The Importance of User Training
User training is crucial for the successful implementation of any new system and is a core element of change management. It ensures that users can operate the new system effectively, reducing errors and increasing productivity.
Even the most advanced technology is useless without users who know how to operate it.
Methods of Delivering User Training
A few methods can be outlined:
- Self-Instruction (Self-Study)
- Formal Classes
- Remote/Online Training
Neglecting user training can lead to system failures, decreased productivity, and increased resistance to change.
Self-Instruction (Self-Study)
Self-instruction allows users to learn at their own pace using resources like manuals, video tutorials, and online exercises.
Self-instruction is ideal for motivated learners who prefer flexibility in their training schedule.
- Advantages:
- Flexibility: Users can learn anytime, anywhere.
- Cost-Effective: No need for instructors or classroom facilities.
- Pace Control: Learners can spend more time on challenging topics.
- Disadvantages:
- Lack of Guidance: No immediate support from instructors.
- Motivation Dependent: Success relies on the learner's self-discipline.
- Limited Interaction: No opportunity for peer discussion or feedback.
Self-instruction is often supplemented with online forums or support communities to provide additional guidance.
Formal Classes
Formal classes involve structured, instructor-led training sessions, either in-person or virtual.
Formal classes are ideal for complex systems where direct interaction with an expert is beneficial.
- Advantages:
- Interactive Learning: Students can ask questions and receive immediate feedback.
- Structured Environment: Lessons are organised and follow a clear curriculum.
- Peer Interaction: Learners can share experiences and solutions.
- Disadvantages:
- Fixed Schedule: Classes occur at specific times, which may not suit all learners.
- Cost: Requires instructors and facilities, increasing expenses.
- Varied Learning Paces: Some students may struggle to keep up or feel bored if the pace is too slow.
Formal classes are often used for safety-critical systems where errors could have significant consequences.
Remote/Online Training
Remote training leverages technology to deliver instruction through virtual platforms.
Online training is ideal for organisations with geographically dispersed teams.
- Advantages:
- Scalability: Easily accommodates large numbers of participants and can be accessed from anywhere with an internet connection.
- Resource Availability: Materials, such as recorded lectures and interactive modules, are available 24/7.
- Disadvantages:
- Technical Requirements: Participants need reliable internet and basic IT skills.
- Reduced Interaction: Lack of face-to-face communication can hinder engagement.
- Self-Discipline Needed: Learners must manage their own time effectively.
Online training often includes features like discussion forums and live Q&A sessions to enhance interaction.
When choosing a training method, consider the following factors:
- Budget: How much can the organisation afford to spend on training?
- User Needs: Do users require hands-on guidance, or can they learn independently?
- System Complexity: More complex systems may require formal or instructor-led training.
- Geographical Distribution: Remote teams may benefit more from online training.
- What are the main advantages and disadvantages of self-instruction compared to formal classes?
- How does the choice of training method impact the overall success of a system implementation?
- How does the choice of training method reflect an organisation's values and priorities?
- What ethical considerations arise when designing training programs for diverse user groups?
